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What is a Teller?

A teller is an employee of a bank who deals directly with most customers. In some places, this employee is known as a cashier. Most teller jobs require cash handling experience and a high school diploma. Most banks provide on the job training.

Tellers are considered a "front line" in the banking business. This is because they are the first people that a customer sees at the bank and are also the people most likely to detect and stop fraudulent transactions in order to prevent losses at a bank. The position also requires tellers to be friendly and interact with the customers, providing them with information about customers' accounts and bank services.

Tellers work from a station, usually located on a Teller Line. Most stations have: A Teller system, which includes Cash Drawers, Receipt Validator/Printers, Proof Work sorters, and paperwork used for completing bank transactions. These transactions include:

  • Check cashing, depositing
  • Savings deposits, withdrawals
  • Issuing negotiable items (cashier's checks, traveler's checks, money orders, federal draft issuances, etc.)
  • Payment collecting
  • Promotion of the financial institution's products (loans, mortgages, etc.)
  • Business referrals
  • Cash advances
  • Savings bond purchase or redemption
  • Resolving customer issues
  • Balancing the vault, cash drawers, ATMS
  • Batching and Processing Proof Work (On-Us/Not-On-Us Checks, Payment Coupons, Counter Slips, etc.)
  • May include ordering products for the customer (checks, deposit slips,

 

   

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What is a Loan Officer?

A loan officer is a person who serves as an intermediary between lending institutions and borrowers. They solicit loans, represent creditors to borrowers, and represent borrowers to creditors.

Loan officers work for banks and other financial institutions. They help individuals and businesses obtain funds from these lenders. Loan officers specialize in commercial, consumer and mortgage loans. Loan counselors assist loan applicants who have difficulty qualifying for traditional loans.

Loan officer positions generally require a bachelor's degree in finance, economics, or a related field. Banking, lending, or sales experience is highly valued by employers. Most employers also prefer applicants who are familiar with computers and their applications in banking. Loan officers without college degrees usually advance to their positions from other jobs in an organization after acquiring several years of work experience in various other occupations, such as teller or customer service representative. Personal qualities such as sales ability, good interpersonal and communication skills, and a strong desire to succeed also are important qualities for loan officers.

In the United States Loan officers that originate residential loans must obtain NMLS credentials. This includes: a background check, prelicense education, a credit check, and a national exam. A national exam known as the SAFE MLO test must be passed and in many cases individual states require testing. A "unique identifier" is obtained through this process and must be present on all FNMA 1003 / FHLMC 65 Uniform Residential Loan Application forms.

Various banking-related associations and private schools offer courses and programs for students interested in lending, as well as for experienced loan officers who want to keep their skills current. For example, the Bank Administration Institute, an affiliate of the American Bankers Association, offers the Loan Review Certificate Program for persons who review and approve loans. This program enhances the quality of reviews and improves the early detection of deteriorating loans, thereby contributing to the safety and soundness of the loan portfolio. The Certified Mortgage Banker (CMB) designation demonstrates the holder's superior knowledge, understanding, and competency in real estate finance. The Mortgage Bankers Association offers three CMB designations: residential, commerce, and master's. To obtain the CMB, the candidate must have 3 years of experience, earn educational credits, and pass an exam. Completion of these courses and programs generally enhances one’s employment and advancement opportunities.



 


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